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Topic: “Customer Service”

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Improving Your Customer Service

by Jim Martin

We live in an era of service. People are very conscious of the way they are treated and very quick to react to perceived poor treatment. Of particular concern is the manner in which businesses handle customer problems. Customer service complaints are many. Surveys have indicated that the most satisfactory… [READ MORE]About { title }

Make Your Customer Service More Personal

by Jim Martin

Customers expect top-quality customer service. When they don’t get it, they show little patience. They can quickly Google up an alternate source and leave, dropping a bad review on the offender as they go. This doesn’t have to happen to you. A few simple ideas can protect you. They’re all… [READ MORE]About { title }